Super22 believes the best entertainment is entertainment done responsibly. This page provides all the information, tools, and support resources you need to ensure your gaming experience remains safe, responsible, and enjoyable.
Six protective tools provided free of charge by Super22 to every Malaysian member — use them all for a safer playing experience
Responsible gaming means participating in gambling activities — whether playing slots, poker, roulette, betting on Malaysia Super League or EPL matches, or enjoying lottery games — in a way that is controlled, informed, and within your personal means. It is not about avoiding play altogether, but about ensuring that gaming remains an enjoyable form of entertainment without causing unnecessary financial or emotional strain.
At Super22, we believe every Malaysian player deserves a safe online betting experience. That is why we invest seriously in building the tools, policies, and support systems that help our members play within healthy limits. Responsible gaming is not just a slogan for us — it is at the core of how Super22 operates every single day.
Problem gambling is a real condition that affects a small proportion of players — research suggests that roughly 1–3% of the playing population may experience some degree of difficulty controlling their gambling. If you or someone you care about is showing these signs, it is important to seek help early before the situation worsens. Super22 is here to help, not to judge.
Remember: Playing at Super22 should feel enjoyable and relaxed — like catching a football match or playing badminton with friends. Whenever it starts to feel like stress or an obligation, that is your signal to stop and reassess.
There are a few simple principles that can help you stay within a healthy gaming zone. First, always set a budget before you play — decide how much MYR you are comfortable losing that day, and treat that amount as a hard limit you will not cross. The money you deposit to play at Super22 should always come from your disposable income, never from funds set aside for bills, rent, or your family's basic needs.
Second, never chase your losses. This is the most dangerous trap in gambling — when a person starts betting bigger and more frequently just to recover money already lost. Losses are part of the game, and there is no guarantee they can be won back simply by playing more. Accept losses gracefully and call it a day.
Third, never gamble under the influence of alcohol or substances that impair your judgment. Betting decisions made with a clouded mind almost always lead to regret. Super22 encourages you to play only when you are alert, comfortable, and with a clear purpose — entertainment, not an escape from problems.
While Super22 provides all the necessary tools, responsible gambling requires active participation from players themselves. We can set the limits, but you need to choose to use them. We can provide the information, but you need to read it and take action. Parents and partners also play an important role — if you notice someone in your family may be struggling with betting, approach them with compassion and support.
Recognise these signs in yourself or someone you care about. The earlier they are identified, the easier it is to get help.
Constantly thinking about your next bet, planning ways to get more money to play, or obsessively replaying past gaming sessions.
Continuing to play or increasing your bets after a loss in hopes of recovering what you have lost — this is an extremely dangerous pattern.
Hiding gambling activity from family or friends, lying about the amount of money spent, or concealing gambling accounts.
Using money meant for bills, rent, food, or family needs to deposit into your Super22 account or any other platform — this is a serious warning sign that requires immediate action.
Neglecting work, family responsibilities, or social activities because of time spent playing, or feeling restless and uncomfortable when not playing.
Borrowing money from family, friends, or financial institutions specifically to fund gambling, or selling personal belongings to finance a playing habit.
If you recognise two or more of the signs above in yourself — don't wait any longer. Contact Talian Kasih 15999 or use the Self-Exclusion tool in your Super22 account settings right now.
Go to super22.biz and log in with your username and password. If you don't have an account yet, register first — it's free and takes less than 2 minutes.
At the top right corner of the Super22 platform, click on your profile icon to open the settings menu. Look for the "Responsible Gaming" or "Account Controls" section.
Choose from the list of available tools — Deposit Limit, Loss Limit, Time Limit, Cooling-Off Period, or Self-Exclusion. Read the brief description of each tool before setting it.
Enter your preferred limit in Malaysian Ringgit (RM) or as a number of days/hours. For example: daily deposit limit RM100, session loss limit RM50, or a 7-day cooling-off period.
A confirmation will be sent via email or SMS. Limit reductions take effect immediately, while any increase to a limit requires a 7-day reflection period.
Access your monthly activity report from your Super22 account settings. Review your total deposits, bets placed, and wins/losses regularly — it is a sound financial habit.
Super22 enforces a minimum age requirement of 18 through a thorough KYC process. We do not permit any underage individual to register, play, or carry out any transactions.
Members who have activated a Cooling-Off Period or Self-Exclusion will not receive any promotions, bonus offers, or marketing communications from Super22.
All Super22 staff, especially the customer support team, undergo ongoing training to identify and assist players who may be experiencing gambling-related difficulties.
You have the right to access a full record of your gaming activity at any time. Nothing is hidden — this is your right as a Super22 player.
Super22 actively partners with Talian Kasih 15999 to provide members in need with referrals for free psychological and financial support from professionals.
Super22's RNG has been certified by an independent certification body. The Return to Player (RTP) rate for each game is clearly displayed so players can make informed decisions.
Answer these short questions honestly to get a clearer picture of your gaming habits. It takes less than 2 minutes.
This assessment is a guide only and is not a clinical diagnosis. Please consult a healthcare professional or call Talian Kasih 15999 for a more thorough evaluation.
You don't have to face a gambling problem alone. Free professional help is available for Malaysians
Talian Kasih is a free counselling and support service provided by Malaysia's Ministry of Women, Family and Community Development. It covers issues including gambling, financial difficulties, mental stress, and a range of other social concerns. All calls are completely confidential.
Contact the Super22 support team via live chat or email at support@super22.biz for help activating control tools, enquiries about self-exclusion, or any concerns related to responsible gaming.
Government hospitals across Malaysia offer free or subsidised psychological counselling services for problem gambling. Contact your nearest hospital to book an appointment.
Family and friends play a vital role in recovery. Encourage open, non-judgmental conversations. The support of loved ones is one of the most effective factors in the recovery process.
Answers to the questions our members ask most often about responsible gaming tools and policies
Register your Super22 account today and set your gaming limits from day one. Playing responsibly doesn't mean having less fun — it means being smart about enjoying the entertainment you love.
For players aged 18 and above only. If you need help: Talian Kasih 15999