1 Introduction & Acceptance of Terms
Welcome to Super22, an online betting and casino gaming platform operating under a valid licence. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and Super22 ("Company", "We").
By accessing the Super22 website, registering an account, making a deposit, or participating in any game or betting activity, you agree to be bound by all terms set out in this document, as well as the Privacy Policy, Responsible Gaming Policy, and game-specific rules available on the Super22 platform.
Important: If you do not agree with any part of these Terms & Conditions, please do not register or continue using the Super22 platform. Continued use following any updates to the terms will be considered acceptance of the latest version.
Super22 reserves the right to amend these terms at any time. Amendments take effect immediately upon publication on this website. Members are encouraged to review this page regularly to stay informed of the current terms in force.
2 Member Eligibility
To be eligible to register and use Super22's services, you must meet all of the following requirements at all times:
- Aged 18 years and above at the time of registration and throughout your use of the platform
- An individual (not a company, organisation, or other legal entity) registering on their own behalf
- Register under your own name with accurate, truthful, and up-to-date information
- Not prohibited by any applicable law or regulation from participating in online betting activities
- Has never been declared bankrupt or has no pending bankruptcy proceedings
- Not be on Super22's self-exclusion list or any self-exclusion programme operated by a relevant authority
Super22 reserves the right to request proof of age and identity at any time. Accounts that fail to verify age eligibility will be suspended pending verification, or terminated if found to be ineligible.
3 Registration & Account Management
3.1 One Account Per User
Each individual is only permitted to hold one (1) super22 account at any one time. This includes using different names, phone numbers, email addresses, IP addresses, or payment methods to register additional accounts. Violations of this policy will result in the freezing of all associated accounts and forfeiture of all outstanding balances, bonuses, and winnings.
3.2 Accuracy of Information
Members must ensure that all information provided during registration is truthful, accurate, and up to date. This includes your full name as per your identification document, an active phone number, a valid email address, and correct banking details. Super22 reserves the right to request identity verification documents from members at any time.
3.3 Password Security
Members are fully responsible for keeping their password and account login details secure. Super22 will never ask for your password through any communication channel. Members must:
- Use a strong password combining letters, numbers, and symbols
- Never share your login credentials with anyone
- Enable two-factor authentication (2FA) for added protection
- Report any suspicious account activity to Super22 support immediately
4 Deposits, Withdrawals & Financial Transactions
| Transaction Type | Minimum Limit | Maximum Limit | Processing Time |
|---|
| Deposit | RM10 | RM50,000 | Immediately |
| Withdrawal (Standard) | RM50 | RM20,000/day | Up to 24 hours |
| Withdrawal (VIP Silver) | RM50 | RM50,000/day | Up to 12 hours |
| Withdrawal (VIP Diamond/Elite) | RM50 | No limit | 30 minutes |
4.1 Supported Payment Methods
Super22 supports the following Malaysian local payment methods only: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX internet banking via Maybank2u and CIMB Clicks. All transactions are processed in Malaysian Ringgit (MYR).
4.2 Anti-Money Laundering (AML) Policy
Super22 complies with international standards on anti-money laundering (AML) and counter-terrorism financing (CFT). Members are required to verify their identity (KYC process) prior to their first withdrawal. Super22 reserves the right to suspend or investigate suspicious transactions and report them to the relevant authorities where necessary.
Withdrawals may only be made to the same payment method used for the deposit, under the registered member's name. Payments to third parties are strictly not permitted.
5 Bonuses, Promotions & VIP Programme
Super22 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the following conditions unless otherwise specifically stated:
- Each bonus has a wagering requirement which must be met before winnings from bonuses can be withdrawn
- The standard wagering requirement is between 10x to 30x bonus value depends on bonus type
- The welcome bonus is only available to new members making their first deposit.
- Members are eligible for one type of bonus at a time unless otherwise stated
- Super22 reserves the right to void bonuses and any associated winnings in cases of abuse or fraudulent activity.
- Bonuses cannot be transferred or shared between accounts
- The Super22 VIP Rewards Programme has specific terms and conditions available on the VIP Rewards page
Calculation example: If you receive a RM100 bonus with a 20x wagering requirement, you must place a total of RM2,000 in bets (RM100 × 20) before the bonus balance can be withdrawn as cash.
6 Game Rules & Results
All games on Super22 operate in accordance with international industry-standard rules, with certain local adaptations. The following are general terms applicable to all games:
- The outcome of all games using an RNG (Random Number Generator) is final and cannot be disputed on purely technical grounds
- In the event of a technical disruption during gameplay, Super22 will make every effort to restore the game session to its last valid state. If this is not possible, Super22 reserves the right to void the round in question and refund the wager.
- Large jackpot winnings may be paid out in instalments to ensure system stability
- Sports Betting — including Malaysia Super League, EPL, badminton, and cricket — is subject to handicap rules and odds updated in real time
- Super22 reserves the right to void any bet placed on a match that has already started if it was not placed before the stipulated date and time
7 Prohibited Conduct
The following activities are strictly prohibited and may result in immediate account termination without any compensation:
- Cheating & Fraud: Use of false information, stolen credit/debit cards, or unauthorised payment methods
- Bonus Abuse: Registering multiple accounts to claim bonuses repeatedly, or using betting strategies specifically designed to exploit bonus offers
- Collusion: Colluding with other players to cheat in poker or any other multiplayer game
- Money Laundering: Using the Super22 platform to process illicit funds or conceal the source of money
- Bots & Automated Software: Using bots, automated software, or any technological tool that provides an unfair advantage in gameplay
- Threats & Harassment: Threatening, harassing, or verbally abusing Super22 staff or other members
8 Account Suspension & Termination
Super22 reserves the right to suspend or terminate any member's account for the following reasons:
- Violation of any part of these Terms & Conditions
- Suspected fraudulent activity or attempted fraud
- Failure to verify identity or age when requested
- Requests from authorities or law enforcement agencies
- At the member's own request (voluntary account closure)
Members may request account closure at any time by contacting Super22 support. Valid balances (excluding bonuses that have not met wagering requirements) will be returned to the member within 7 business days upon completion of the verification process.
9 Privacy & Data Protection Policy
Super22 is committed to protecting the privacy and personal data of all members. The collection, use, and protection of your personal data is governed by the Super22 Privacy Policy, which forms part of this agreement.
By registering a Super22 account, you agree that:
- Super22 may collect and process your personal data for the purposes of service operation, identity verification, and regulatory compliance
- Your data is protected by 256-bit SSL encryption and will not be sold to third parties without your consent
- Super22 may use your data to send you relevant marketing communications (you may unsubscribe at any time).
For full details on how Super22 manages your data, please read our Privacy Policy us.
10 Liability Limits & Disclaimer
The Super22 platform is provided "as is" without any express or implied warranties. Super22's liability is limited as follows:
- Super22 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform
- Super22's maximum total liability in any claim shall not exceed the member's actual deposit amount in the 30 days preceding the claim.
- Super22 is not liable for service disruptions caused by circumstances beyond our control, including internet outages, natural disasters, or third-party actions
- Betting is at your own risk — losses arising from betting cannot be claimed from Super22
11 Responsible Gaming
Super22 takes responsible gaming seriously. We provide a range of tools to help members play within healthy limits:
- Daily/weekly/monthly deposit limits: Set your own spending limits in your account settings
- Session loss limit: Automatically stops when losses reach a set amount
- Cool-off period: Suspend your account for 24 hours, 7 days, or 30 days
- Self-exclusion: Close your account for a period of 6 months, 1 year, 3 years, or 5 years
- Self-assessment: An assessment tool to help you understand your playing habits
If you or someone you know needs help with a gambling problem, please contact Talian Kasih 15999 for free support and counselling.
For full details, visit the Responsible Gaming us.
12 Dispute Resolution & Governing Law
Should any dispute arise relating to the use of the Super22 platform, the following procedure must be followed:
- Direct Complaints: Contact Super22 customer support via live chat, WhatsApp, or email. We aim to resolve all complaints within 3 business days.
- Formal Escalation: If a complaint is not resolved within 14 days, the member may submit a formal written complaint to the Super22 management team.
- Arbitration: If internal resolution fails, disputes may be referred to a mutually agreed independent arbitration body.
This agreement is governed by the laws applicable in the jurisdiction where Super22 operates. You agree to submit to the exclusive jurisdiction of the relevant courts for any disputes arising from this agreement.
Contact Us: For any enquiries regarding these Terms & Conditions, please contact the Super22 support team at support@super22.biz or via 24/7 live chat on our platform.
Frequently Asked Questions About Super22 Terms & Conditions
No. Super22 strictly enforces a one-account-per-user policy. This means you may not register a second account using a different name, phone number, email address, IC number, or payment method. Violations will result in the freezing of all associated accounts, forfeiture of all balances and bonuses, and potential legal action if fraud is established.
If you forget your password, use the "Forgot Password" function on the Super22 login page. A recovery link will be sent to your registered email address or phone number. For your security, Super22 will never ask for your password via email, WhatsApp, or live chat. If you suspect your account has been accessed without authorisation, contact our support team immediately.
The super22 KYC (Know Your Customer) process is typically completed within 24–48 business hours after the required documents are submitted. Required documents include a clear copy of your MyKad or passport, proof of current address (bank statement or utility bill dated within 3 months), and a screenshot of the payment method used. This is an industry-standard process required for all first-time withdrawals.
To voluntarily close your Super22 account, reach out to our support team via live chat or email at support@super22.biz. Please ensure you have withdrawn all eligible balances beforehand. Any remaining balance at the time of the closure request will be refunded to your registered payment method within 7 business days after verification is complete. Note: balances tied to unfulfilled bonus wagering requirements will not be refunded.