At Super22, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously every day. This policy transparently explains how we collect, use, store, and protect your personal data.
How Super22 protects the privacy and personal data of every Malaysian member, in line with the highest international standards
Super22 ("we", "the Company") takes the privacy and security of our members' personal data extremely seriously. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and protection of personal information you provide to us when using the super22 platform at super22.biz.
This policy applies to all users of the Super22 platform — whether you are a registered player, a website visitor, or an individual in the process of registering. By using the Super22 platform in any way, you agree to the terms of this Privacy Policy.
Super22 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which sets the minimum standards for processing personal data in the context of commercial activities. We also apply international best-practice data protection principles to ensure your privacy is always safeguarded.
Important Note: Super22 has never sold, and will never sell, your personal data to third parties for marketing purposes. Your data is a trust we take seriously and safeguard with full responsibility.
Super22 collects various categories of information depending on how you interact with our platform. Below is a full breakdown of the data we may collect:
| Data Category | Example Information | Requirement |
|---|---|---|
| Personal Identity | Full name, IC number (MyKad), date of birth, gender | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, account holder name, bank name (Maybank, CIMB, etc.) | Required for transactions |
| e-Wallet Data | TnG number, GrabPay ID, Boost ID, ShopeePay ID, DuitNow account | Options |
| Verification Documents | MyKad/passport copy, proof of address, verification selfie | Required for KYC |
Super22 does not collect biometric data such as fingerprints or facial recognition, except for specific identity verification purposes that require your explicit consent beforehand.
Super22 uses the personal data collected solely for the following purposes, and nothing beyond that:
Marketing Controls: You can opt out of marketing communications at any time via the "unsubscribe" link in any email or through your super22 account settings. This preference does not affect essential operational communications related to your account.
Super22 does not sell, rent, or share members' personal data with third parties for their own marketing purposes. However, there are limited situations where Super22 may need to share your data:
Super22 works with third-party service providers who assist us in operating the platform. These providers are given access only to the data necessary for their specific tasks and are bound by strict confidentiality agreements:
Super22 may disclose personal data where required by law or court order, including to Malaysian law enforcement agencies, regulatory authorities, or other bodies with lawful jurisdiction. Super22 will endeavour to notify you of any such disclosure unless prohibited from doing so by law.
Where your data is transferred to another country for processing, Super22 ensures a level of protection equivalent to Malaysian and international standards through appropriate data transfer agreements.
Super22 uses cookies and similar tracking technologies to enhance the user experience and analyse the performance of our platform.
| Cookie Type | Function | Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security settings | Session only |
| Functional Cookies | Stores language preferences, display settings, and game choices | 30 days |
| Analytics Cookies | Analyse usage patterns to improve the super22 platform | 90 days |
| Marketing Cookies | Displaying relevant Super22 promotions (requires consent) | 180 days |
You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the super22 platform. You can manage your cookie preferences through your super22 account settings or your internet browser settings.
Super22 implements a range of technical and organisational measures to protect your personal data against unauthorised access, use, disclosure, alteration, or destruction:
Shared Responsibility: While Super22 takes all reasonable steps to protect your data, your own actions also play a role in keeping it secure — including maintaining the confidentiality of your password and using a safe internet connection.
Super22 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service operations |
| Closed account data | 7 years after account closure | AML Legal Requirements |
| Financial transaction records | 7 years | Tax compliance & AML |
| Support communication logs | 3 years | Dispute referral |
| Analytics cookie data | 90 days | Platform analytics |
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a Super22 member, you have the following rights regarding your personal data under Malaysia's PDPA and Super22's internal policies:
Request a copy of the personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete personal data held in our records.
Request deletion of your personal data, subject to legal retention requirements.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a structured, machine-readable format for transfer to another platform.
Request a restriction on the processing of your data while a dispute or review is in progress.
How to Exercise Your Rights: To exercise any of the rights above, contact the Super22 Data Privacy Officer at privacy@super22.biz or via our customer support live chat. We will process your request within 30 business days.
Super22 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If you become aware that a child or minor has registered a Super22 account, please contact us immediately at support@super22.biz. We will take immediate action to close the account and delete all associated data.
Parents and guardians are encouraged to use parental control software and ensure that children do not have access to online betting platforms such as Super22.
Super22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements to our data protection measures.
When we make material changes, we will:
Continued use of the super22 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Super22 handles your personal data, please reach out to us through the following channels:
Super22's Data Privacy Officer (DPO) will respond to your enquiry within 30 working days of receiving your request. For more urgent matters involving data security or a suspected breach, our 24/7 support team will respond within a matter of hours.
If you are dissatisfied with super22's response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia or the relevant authority in your jurisdiction.
Super22 protects every member's privacy with 256-bit SSL encryption, PDPA compliance, and a full commitment to data security. Join over 500,000 Malaysian players who trust super22 as their online betting platform of choice.